Please read these Terms and Conditions carefully before using AdvisHR or purchasing any service through the platform.
1. About AdvisHR
AdvisHR is an independent South African employment-relations and labour-relations platform operated by ADVISHR PTY LTD.
Registration Number: 2025 / 422054 / 07
Country of Registration: South Africa
Email: support@advishr.co.za
AdvisHR enables employers and authorised users to request and manage employment-relations and labour-relations services. Services may include disciplinary hearing chairperson services, disciplinary hearing initiator services, suspension notice-to-attend initiator services, and other employment-relations services made available through AdvisHR. AdvisHR may facilitate access to independent consultants, chairpersons, initiators or other service providers. AdvisHR does not provide legal representation and is not a law firm.
2. Acceptance of These Terms
By creating an account, accessing AdvisHR, submitting a booking or making a payment, you agree to these Terms. If you do not agree with these Terms, you must not use AdvisHR or purchase services through the platform.
3. User Accounts
Certain AdvisHR functionality requires an account. Users are responsible for providing accurate and current information; maintaining the confidentiality of login credentials; preventing unauthorised access; notifying AdvisHR if they suspect unauthorised access; and ensuring information submitted through their account is accurate.
4. Bookings
4.1 Booking Requests
A booking submitted through AdvisHR constitutes a request for services and does not constitute confirmation until AdvisHR or an authorised service provider confirms the booking.
4.2 Availability
AdvisHR does not guarantee the availability of a particular chairperson, initiator, consultant or other service provider. Where the requested service provider or time is unavailable, AdvisHR may offer an alternative.
4.3 Booking Information
Users are responsible for providing accurate and complete information necessary for the requested service.
5. Employment-Relations Services
AdvisHR provides access to employment-relations and labour-relations services. The provision of an AdvisHR service does not constitute legal advice or legal representation. Users remain responsible for obtaining independent legal advice where appropriate. AdvisHR does not make employment decisions on behalf of employers.
6. Disciplinary Hearings and Employment Outcomes
6.1 No Guaranteed Outcome
AdvisHR does not guarantee any particular outcome from a disciplinary hearing, grievance, suspension process or other employment-relations matter.
6.2 CCMA and Other Proceedings
An employer may follow a disciplinary procedure and nevertheless face a subsequent referral to the CCMA, bargaining council, Labour Court or another forum. AdvisHR does not control the decisions, findings or outcomes of such external bodies.
6.3 Employer Responsibility
The employer remains responsible for its employment decisions, instructions, information and evidence, preparation, compliance with applicable employment legislation, obtaining legal advice where appropriate, and responding to subsequent proceedings.
7. Independent Service Providers
Where a service is performed by an independent chairperson, initiator, consultant or other service provider, that service provider may exercise independent professional judgment. AdvisHR does not guarantee the professional conclusions, findings or decisions of an independent service provider.
8. Documents and Hearing Outcomes
Users may upload documents, evidence and other information through AdvisHR. Users confirm that they have the necessary authority to provide information and documents that they upload. Users remain responsible for ensuring that documents supplied are accurate, relevant and lawfully provided.
9. Payments
Payments for AdvisHR services are processed through third-party payment providers, including PayFast. AdvisHR does not intentionally store users' complete payment-card numbers, card security codes or online banking passwords.
10. Cancellations and Refunds
10.1 General Refund Policy
AdvisHR's general policy is that payments for confirmed services are non-refundable, subject to any refund, cancellation or other rights that cannot lawfully be excluded under applicable South African law.
10.2 Cancellation
Users may request cancellation of a booking. Where applicable law permits a cancellation charge, AdvisHR may apply a reasonable cancellation charge having regard to the nature of the service, the notice provided and the circumstances.
10.3 Services Already Performed
Where a service has already commenced or been completed, no refund will ordinarily be provided, subject to any rights the user may have under applicable law.
11. Important Liability Limitation
12. Technical Availability
AdvisHR aims to provide reliable access to its platform but does not guarantee uninterrupted or error-free availability. The platform may temporarily become unavailable because of maintenance, software updates, hosting failures, network failures, third-party service interruptions, security incidents, technical problems or circumstances outside AdvisHR's reasonable control.
13. Third-Party Services
AdvisHR may use third-party providers to operate certain functionality, including PayFast, cloud hosting and storage providers, notification services and other technology providers.
14. User Responsibilities
Users must not use AdvisHR for unlawful purposes; provide fraudulent or misleading information; impersonate another person; upload malicious software or unlawful material; access another person's account without permission; interfere with the operation or security of AdvisHR; misuse personal information belonging to another person; or use AdvisHR in breach of applicable law.
15. Intellectual Property
The AdvisHR name, logo, branding, software, platform design, text and original content belonging to AdvisHR remain the property of AdvisHR or its relevant licensors. Users may not copy, reproduce, modify, distribute, reverse engineer or commercially exploit AdvisHR intellectual property without permission, except where permitted by law.
16. Account Deletion
Users may request deletion of their AdvisHR account through the account deletion functionality provided within AdvisHR or through the external account-deletion process made available by AdvisHR. Certain information may need to be retained where required or permitted by law.
17. Changes to AdvisHR
AdvisHR may modify, update, suspend or discontinue features where reasonably necessary and may update these Terms to reflect changes to the platform, services, technology or applicable law.
18. Complaints
Questions, complaints or concerns may be submitted to support@advishr.co.za. AdvisHR will take reasonable steps to consider and respond to complaints.
19. Governing Law
These Terms are governed by the laws of the Republic of South Africa, subject to any mandatory rights and protections applicable under South African law.
20. Severability
If any provision is found to be unlawful, invalid or unenforceable, that provision will be interpreted or limited to the extent necessary to make it lawful where possible. The remaining provisions will continue to apply to the extent permitted by law.
21. Contact Details
ADVISHR PTY LTD
Registration Number: 2025 / 422054 / 07
Country: South Africa
Email: support@advishr.co.za